our privacy policy

Privacy policy for customers.

WE ARE CAREFUL WITH ANY INFORMATION YOU PROVIDE TO US

This privacy policy sets out how Lavender Bakehouse uses and protects any information that you give us.

Our full Website Terms & Conditions can be found here.

The type of personal information we collect:-

We currently collect and process the following information;

  • Name

  • Address

  • Telephone Number

  • E mail address

  • Credit/debit card details 

How we get the personal information and why we have it:-

The personal information we process is provided to us directly by you for one of the following reasons:-

  • We have received an enquiry from you

  • You have made a booking with us

  • You have placed an order with us for the provision of catering

We use the information that you have given us for the following reasons:

  • To provide you with the service which you have requested

  • Obtain payment for the service

  • Internal record keeping.

We may also use the information to improve our products and services.

If you have opted into receiving our news/offers we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may be required to provide information to book-keepers or accountants.

How long will we store your information?

Information is likely to be retained for seven years.

Visitors to our website

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace and Google, our website analytics providers, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

To change your browsers cookies settings/permissions you can follow the instructions on this website - www.aboutcookies.org.uk. Alternatively, you can learn even more about cookies and how control and disable cookies on cookiesandyou.com.

You can find even more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Form submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google for storage.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statementapplicable to the website in question.

Online Orders

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase for example allergens

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) Paymentsense will also collect payment information from you. You can read their privacy policy at Paymentsense.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Your Data Protection rights:-

Under Data Protection Law, you have rights including:-

  • Access: You have the right to ask us for copies of your personal information.

  • Rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Object to Processing: You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

  • Please contact us at email@lavenderbakehouse.co.uk if you wish to make a request.

How to complain:

If you have any concerns about or use of your personal information you can make a complaint to us at Lavender Bakehouse.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk


Changes to this Privacy Notice

Lavender Bakehouse may change this policy from time to time by updating this page. This policy is effective from 14 May 2018.‍ Updated April 2024

Our full Website Terms & Conditions can be found here.